Nick started working for Micronoma in February 2023. He was born and raised in San Diego, and went to college at UC Davis. As a Customer Care Manager, Nick’s main goal is to create a white glove customer experience at Micronoma. He is responsible for building our customer relationship management software, customer engagement systems and, along with the sales team, being the face/voice of the company to our clients. He will help make ordering OncobiotaLUNG as seamless and streamlined as possible for our customers.
Nick spoke with us to provide some insight into his work and path to Micronoma.
What does a typical day look like for you?
My typical day involves testing and troubleshooting our software and workflows to ensure a customer can easily place an order. I am outlining our entire process from ordering to report completion and how a sample gets from start to finish along with any possible hold ups along the way. I am simultaneously assessing our future needs as a growing company so we can accurately report the health of our client accounts and work being done by the team.
Tell us about your educational background and previous work.
I was a 4 year NCAA division I student athlete (soccer) at the University of California Davis where I received my degree in biology with a focus on medical microbiology. My previous roles include working at my college’s plant virology lab then working as an emergency medical technician and medical assistant. I later worked at a genetic testing company called DermTech building out their customer service department. My previous role before Micronoma was as an Account Dedicated Representative at GeneDx, a genetic diagnostic company specializing in whole exome sequencing and rare diseases.
Did anyone inspire you along the way? Tell us about them.
My parents were always an inspiration to me both in my personal and professional career. Being in the field of customer service, I am always working with clients to ensure they have the best experience possible. My empathy for both customers and clients was ingrained in me early on by my parents who both worked in the medical field. My father was a corpsman in the navy and my mother has been working in the medical device space since I was born.
What led you to working at Micronoma?
The people and the science. When I first heard about the technology, I was extremely interested. This is groundbreaking science and I wanted to be a part of it. Meeting with the team and seeing the passion everyone had and the great working environment cemented my desire to be a part of the Micronoma team.
How has cancer personally impacted you?
My mother had cancer while I was in college and still has to monitor it.
What’s your favorite part about working at Micronoma?
I love building and designing things. Here I have the opportunity to start from scratch and design a truly best-in-class experience for our clients and patients.
What gets you most excited about the company’s future?
I’m excited to see what other areas in healthcare that our science can improve. The human microbiome has seemingly unlimited potential for applications. I can’t wait to see what we do next.
How do you see the company changing in two years, and how do you see yourself creating that change?
I see a lot of growth both internally and externally. My hope is that the foundation I build now will be expanded and scaled in the future.
What are your hidden talents or hobbies?
I love to cook. Especially for other people. I like to surprise my girlfriend and family with new dishes I’m trying that they have never had before. I’m really into baking, as it’s essentially just food chemistry. My favorite is brioche- I like to make the dough, then figure out if I want to make a loaf of bread, some buns for a sandwich, or shape it specifically for french toast. Other than that, I work out religiously and am really into video games. A lot of my attention to detail, project management and people skills came from playing games online with people in addition to my family and friends.